HELP/ FAQ'S

Abou Costak

Are your products 100% natural?

We design our products with sensitive skin in mind, and we believe they are suitable for all skin types. However, if you have sensitive skin, we recommend conducting a patch test on a small area of your forearm before using the product more extensively.

Are your products vegan / vegetarian?

Our products are designed with a commitment to cruelty-free standards, and we primarily use plant-based ingredients. However, not all products in our range may be classified as vegan since some might include ingredients derived from animals, such as beeswax or lanolin. We ensure transparency in our ingredient lists, so we encourage customers to check the specific product details or reach out to us directly with any specific inquiries. This approach helps us cater to both vegetarian and vegan customers, providing options that align with a variety of ethical preferences


Shipping & Shopping

When will I receive my order?

Orders are typically shipped within 24-48 hours. On rare occasions, there might be a slight delay in shipping. Once dispatched, the usual delivery time is 3 to 4 days, although it can extend to 5-6 days depending on the destination's pin code and current transit conditions.

Will I have to pay shipping charges on every purchase?

Shipping charges may vary. Please check the final shipping cost at checkout.

Can I change my order?

No. Once the order is placed, we unfortunately cannot make any changes to the same.

Returns & Replacements

What is your return policy?

At Costak, we are committed to transparency and ease in our return policy for all full-size products purchased from our website. We craft each product with utmost care and precision, aiming to deliver delight and goodness directly to you.

Should there be any need to request a replacement, we are here to help. Please contact us if:

  • The product delivered is incorrect or expired.
  • The product arrives damaged, tampered with, or leaking.
  • There are items missing from your order.

Can I return the products in case they don’t suit?

If you discover that any product does not suit your skin type or you are not satisfied with the results, please contact us within 3 days of consistent use. One of our product advisors will reach out to you to better understand the issue and offer guidance. For genuine concerns, we are pleased to offer a coupon code or other discounts and deals, which you can use on your next order.

What should I do if I have received a damaged/tampered/leaked product?

If you receive a product that is damaged, tampered with, or has leaked, please take photos of the product and the outer brown box, including the order slip. Email these images along with your order details to care@costak.in within 3 days of delivery. We will review the images and promptly send a replacement.