Refund Policy

1. COSTAK products are non-returnable due to hygiene/health, personal care/wellness/consumable nature of the product.
 
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to care@anadoris.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
 
3. Kindly take a picture of the damaged product.
 
4. Please allow us 10 to 15 days from the day you return your package for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Refund will be intiated with 7 days after investigation of the matter.
 
5. You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:

     a. Package has accessories missing.
     b. Damaged or broken bottles/pack.
     c. Wrong product delivery.
     d. Expired product delivery.

Refunds

On single purchases, we only provide refunds or replacements if the products are damaged during shipping or any other genuine case (final decision taken by us), provided that you reach out to our customer care team within 3 days of delivery of said Order. If the products are used, we do not offer a refund, as the product now cannot be resold to any other customer.

While we are committed to providing the best to our customers and we pay a lot of attention to details, sometimes even we are susceptible of making mistakes. So if there are any concerns please call our customer care number (+91 7404055570), and we will provide you with best possible options.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at digiteloperations@truasiapharmaceuticals.in. Please note that returns will need to be sent to the following address: Ground Floor, Plot 14 , Baldev Nagar, Ambala Chandigarh Road, Ambala, Haryana 134003 IN

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at digiteloperations@truasiapharmaceuticals.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable good custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at digiteloperations@truasiapharmaceuticals.in.